POLICY & TERMS OF SALE

Credit Cards Payment Authorization/Dispute/Shipment Refuse: All sales are final, no refunds or exchanges. Acceptance of shipped merchandise stands for a full authorization to the internet transaction.

Cancellations & Refusals: In the event of order cancellation, or if items ordered and shipped but refused, or in case of tech support refusal, buyer will incur 50% restocking and/or processing fees off the product value. S&H is non-returnable. The remain balance in favor of buyer will be redeemed in store credit.

Rush Orders: We do not accept time sensitive orders. All shipments are ground unless otherwise stated.

Refuse of Service: We reserve the right to refuse any service or transaction.

Unauthorized Returns: Unauthorized returns will be refused and shipped back to sender on sender's account.

Unauthorized Re-routed Shipments: Buyers are not allowed to instract a carrier or transportation company to re-rout a shipment without our written permission. When permitted, buyer agree upon and authorize us to charge $10 on the credit card given in the order-form.

Non-Availability: Buyer is responsible to verify product availability before placing an order. If purchased without such verification, we reserve the right to ship an alternative product, equal to or better then the product originally ordered. Buyer is responsible to e-mail refusal notification within 7 days of exchange arrival. In that event a credit store will be issued in conjunction with our above "Cancellations & Refusals".

Return Policy:

1. Items having technical issues must be reported and have a case registration within within 15 days of the initial shipping date as stipulated by the carrier in the shipping notification.
2. All technical issues must be reported and registered by e-mail only.
3. We shall evaluate the complaint, offer troubleshooting or, when necessary, will authorize return for inspection, repair or replacement.
4. We authorize return by e-mail only. RMA (Return Merchandise Authorization) expire 15 days from date of issue.
5. Authorized returns are subject to original packaging, including protecting external packing, being in mint condition and must include clean retail box, original warranty card (not filled out) and all accessories supplied with the product by the manufacturer. If the merchandise does not meet the above requirements we reserve the right to refuse the replacement or to charge the value of a missing part and/or the cost of original packaging replacement.
6. Buyer is responsible for ALL related shipping charges.
7. If we can not repair or replace an item, an alternative product (equal to or better then the product originally ordered) will be offered. If the buyer refuses our offer - a store credit will be issued. However, S&H are non-returnable. We charge 20% restocking fees on product price.
8. Open packages of items packed in heat sealed "Displayer Packing" or "Bubble Box Packing" or one time "Disposable Packing" are non-returnable and not eligible for store credit or refund.

Return & Warranty Void: Items that has been subjected to abuse, misuse or domestic accidental damage, other then damage occurred during shipping, will not be accepted for return and will be shipped back to the customer at his/her expense.

Manufacturer's Warranty & Service: We sell manufacturer's new merchandise. We are not a repair facility. All the items are covered by the manufacturer's warranty against defects in materials and workmanship. If you have technical issue after the first 15 days, please contact the manufacturer's service center nearest to you. We will provide manufacturer's contact details upon e-mail request. Please be aware that unless otherwise stated all manufacturers require that the buyer will be responsible for ALL repair-replacement shipping charges. All questions related to installation, configuration, setup and operation of a product should be addressed to the manufacturer's technical support for best service.
Warranty and technical support for all the items sold on this website are given to the original buyer only and are non-transferable. Proof of purchase required.

Returns Authorization: Merchandise returned without written authorization (See RMA above) will be refused and shipped back on sender's expense. Our Replacement Policy is applicable to orders shipped to addresses in the 48 contiguous USA states only. It is not applicable to any APO, FPO or international shipment. It's customer's responsibility to obtain specific replacement terms applicable to his/her destination country.

Time Extended Special Evaluation: Requires special written authorization before product pickup or shipment.

Sales Taxes: The prevailing sales tax applies when shipping to California

Overseas Customs Duty & Other Tax or Charges: It's buyer's responsibility to be aware of all import laws, customs duty and other tax or charges applicable in the country of destination. Check before you place an order.

Disclaimer About Content & Liability: Firebird-Systems.com and its publishers will not be responsible for any inaccuracies, typographical errors or omissions found on this web site. We reserve the right to make product information and pricing changes without notice. Specifications, features and promotions about product found on this web site are obtained from the manufacturer and may be changed by the manufacturer without our knowledge at any time. Compliance with consumer eligibility rules required by the manufacturer to qualify for factory rebates or other similar promotional programs shall not be the responsibility of Firebird-Systems.com and and its publishers. Any consumer complaint or special compensation requests resulting from such promotional programs is between the purchaser and the manufacturer and shall not involve Firebird-Systems.com and its publishers. Firebird-Systems.com and its publishers assume no liability for the use of any information posted or for the use of any product described on this web site. Firebird-Systems.com and its publishers reserve the right to refuse its services or sales without any prior or post explanation.

Technical Standards & Laws All written or verbal information given by this web-site is for general orientation only. It is buyer's responsibility to ensure product compatibility with technical and operating standards, form of use (application), laws and regulations, in effect at the location and/or in the country in which the product is meant to be used. Firebird-Systems.com and its publishers will not held liable for this information. This information can be, but not limited to, in the form of product specification page, product application or instructions, banners, ads, paper letters, any electronic correspondence such as e-mail or news groups or fax, telephone conversation or pre-recorded messages and/or audio/video presentations on any media.

Disputes, Jurisdiction & Litigation: By submitting an online and/or a telephone order the buyer agrees that Van Nuys, Los Angeles County, California will be the exclusive place of jurisdiction for any disputes that arise from this website.

In the event of unjustified dispute, including credit card disputes, buyer is undertaking to reimburse all expenses incurred by his/her dispute. Buyer agrees that the reimbursement will be charged to his/her credit card.
The transaction documents, as issued by Firebird-Systems.com and its publishers for customers' verbal or phone orders, constitute the customer's order documents.

Firebird-Systems.com and its publishers, employees, managers and owners are not responsible for any verbally discussed special term, condition, purchase benefit, discount, cost evaluation, quote, or policy allegedly agreed, implied or promised. All agreements must be done in writing only.

Buyer is undertaking to reimburse all attorney's fees and related costs incurred by a law suit prevailed by Firebird-Systems.com, and/or its publishers, and/or employees, and/or managers, and/or owner/s.

Logos & Trade Marks: Manufacturer's logos or trademarks are copyrighted by their respective owners.

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