POLICY & TERMS OF SALE

General:

1. Use of this web site pages implies agreement to this web site Policies & Terms of Service.
2. All products, advertised or sold on this web site, are brand new and passed quality control. We do not carry refurbished products in our store.
3. All sales are final, no refunds. Defective items will be replaced or repaired as we deem necessary. See our "Return Policy" below.

Shipment Refuse: Receipien acceptance of driver delivered merchandise stands for a full authorization to the internet transaction.

Cancellations & Refusals: In the event of order cancellation, or if items ordered and shipped but refused, or in case of tech support refusal, buyer will incur 25% restocking and/or processing fees off the product value. S&H is non-returnable. The remain balance in favor of buyer will be redeemed in store credit.

Rush Orders: We do not accept time sensitive orders. All shipments are ground unless otherwise stated.

Unauthorized Re-routed Shipments: Buyers are not allowed to instract a carrier or transportation company to re-rout a shipment without our written permission. When permitted, buyer agree upon and authorize us to charge $10 on the credit card given in the order-form.

Non-Availability: Buyer is responsible to verify product availability before placing an order. If purchased without such verification, we reserve the right to ship an alternative product, equal to or better then the product originally ordered. Buyer is responsible to e-mail refusal notification within 7 days of exchange arrival. In that event a credit store will be issued in conjunction with our above "Cancellations & Refusals".

Returns Authorization & Unauthorized Returns:

1. It is buyer's responsibility to obtain written return merchandise authorization as described below!
2. Merchandise returned without written authorization (See RMA below) will be refused and shipped back on sender's expense.

Return Policy:

1. Items having technical issues must be reported and have a case registration within 15 days of the initial shipping date as stipulated by the carrier in the shipping notification.
2. All technical issues must be reported and registered by e-mail only.
3. We shall evaluate the complaint, offer troubleshooting or, when necessary, will authorize return for inspection, repair or replacement.
4. We authorize return by e-mail only. RMA (Return Merchandise Authorization) expire 10 days from date of issue.
5. Authorized returns are subject to original packaging, including protecting external packing, being in mint condition and must include clean retail box, original warranty card (not filled out) and all accessories supplied with the product by the manufacturer. If the merchandise does not meet the above requirements we reserve the right to refuse the replacement or to charge the value of a missing part and/or the cost of original packaging replacement.
6. Buyer is responsible for ALL related shipping charges.
7. Open packages of items wrapped-sealed in clear Cellophane film or open packages of items packed in heat sealed "Displayer Packing" or "Bubble Box Packing" or one time "Disposable Packing" are non-returnable and not eligible for store credit or refund.
8. Items claimed defective, and were authorized for return, but found in normal working condition after technician's inspection and testing will incur a $20 fee. This fee is in addition to any other mentioned fees or non-refundable monies.
9. Refused Inspected, repaired or replaced items incur 25% restocking fees on product price, S&H are non-returnable.

Return & Warranty Void: Items that has been subjected to abuse, misuse or domestic accidental damage, other then damage occurred during shipping, will not be accepted for return and will be shipped back to the customer at his/her expense.

Manufacturer's Warranty & Service: We sell manufacturer's new merchandise. We are not a repair facility. All the items are covered by the manufacturer's warranty against defects in materials and workmanship. If you have technical issue after the first 15 days, please contact the manufacturer's service center nearest to you. We will provide manufacturer's contact details upon e-mail request. Please be aware that unless otherwise stated all manufacturers require that the buyer will be responsible for ALL repair-replacement shipping charges. All questions related to installation, configuration, setup and operation of a product should be addressed to the manufacturer's technical support for best service.
Warranty and technical support for all the items sold on this website are given to the original buyer only and are non-transferable. Proof of purchase required.

Time Extended Special Evaluation: Requires special written authorization before product pickup or shipment.

Sales Taxes: The prevailing sales tax applies when shipping to California

Overseas Customs Duty & Other Tax or Charges: It's buyer's responsibility to be aware of all import laws, customs duty and other tax or charges applicable in the country of destination. Check before you place an order.

Disclaimer About Content & Liability: Firebird-Systems.com and its publishers will not be responsible for any inaccuracies, typographical errors or omissions found on this web site. We reserve the right to make product information and pricing changes without notice. Specifications, features and promotions about product found on this web site are obtained from the manufacturer and may be changed by the manufacturer without our knowledge at any time. Compliance with consumer eligibility rules required by the manufacturer to qualify for factory rebates or other similar promotional programs shall not be the responsibility of Firebird-Systems.com and and its publishers. Any consumer complaint or special compensation requests resulting from such promotional programs is between the purchaser and the manufacturer and shall not involve Firebird-Systems.com and its publishers. Firebird-Sysrems.com and its publishers assume no liability for the use of any information posted or for the use of any product described on this web site. Firebird-Systems.com and its publishers reserve the right to refuse its services or sales without any prior or post explanation.

Technical Information, Standards & Laws: All written or verbal information given by this web-site is for general orientation only. It is buyer's responsibility to ensure product compatibility with technical and operating standards, form of use (application), laws and regulations, in effect at the location and/or in the country in which the product is meant to be used. Firebird-Systems.com and its publishers will not held liable for this information. This information can be, but not limited to, in the form of product specification page, product application or instructions, banners, ads, paper letters, any electronic correspondence such as e-mail or news groups or fax, telephone conversation or pre-recorded messages and/or audio/video presentations on any media.

Third Party Carrier Liability: Firebird-Systems.com is using third party carrier (such as UPS, FedEx, United States Postal Service or others) to ship products to its customers and has no control of the carrier's performance and environment of operation. Firebird-Systems.com and its publishers assume no liability in the event of arrival delay, shipping to wrong addresses or loss of product.

Disputes, Jurisdiction & Litigation: By submitting an online and/or a telephone order the buyer agrees that Van Nuys, Los Angeles County, California will be the exclusive place of jurisdiction for any disputes that arise from this website.

In the event of unjustified dispute, including credit card disputes, buyer is undertaking to reimburse all expenses incurred by his/her dispute. Buyer agrees that the reimbursement will be charged to his/her credit card.
The transaction documents, as issued by Firebird-Systems.com and its publishers for customers' verbal or phone orders, constitute the customer's order documents.

Firebird-Systems.com and its publishers, employees, managers and owners are not responsible for any verbally discussed special term, condition, purchase benefit, discount, cost evaluation, quote, or policy allegedly agreed, implied or promised. All agreements must be done in writing only.

Buyer is undertaking to reimburse all attorney's fees and related costs incurred by a law suit prevailed by Firebird-Systems.com, and/or its publishers, and/or employees, and/or managers, and/or owner/s.

Resellers & Installers: Commercial resellers and installers require our authorization to resell the products posted on this web site. Please contact our Customer Service to apply for the authorization.

Decline of Sale or Service: We reserve the right to refuse any service or transaction.

Logos & Trade Marks: Manufacturer's logos or trademarks are copyrighted by their respective owners.