M-F, 09:30 - 16:30 PST
POLICY & CONDITIONS OF SALE
Shipment Refuse: Receipient acceptance of driver delivered merchandise stands for a full authorization to the internet transaction.
Cancellations & Refusals: In the event of order cancellation, or if items ordered and shipped but refused, or in case of tech support refusal, buyer will incur 25% restocking and/or processing fees off the product value. S&H is non-returnable. The remain balance in favor of buyer will be redeemed in store credit.
Rush Orders: We do not accept time sensitive orders. All shipments are ground unless otherwise stated.
Price Adjustment: Shipped Items are not qualified for retroactive discounts campaigns posted on this website while the item is already in transit.
Unauthorized Re-routed Shipments: Buyers are not allowed to instract a carrier or transportation company to re-rout a shipment without our written permission. When permitted, buyer agree upon and authorize us to charge $10 on the credit card given in the order-form.
Unavailability: Buyer is responsible to verify product availability before placing an order. We reserve the right to ship an alternative product, equal to or better then the product originally ordered. Buyer is responsible to e-mail refusal notification within 7 days of exchange arrival. In that event a store credit will be issued in conjunction with our above "Cancellations & Refusals".
Return Authorization & Return Policy:
Return & Warranty Void: Items that has been wrongly connected, subjected to abuse, misuse or domestic accidental damage, other then damage occurred during shipping, will not be accepted for return and will be shipped back to the customer at his/her expense.
Manufacturers' Warranty & Service: We sell manufacturers' new merchandise. We are not a repair facility. All the items are covered by the manufacturers' warranty against defects in materials and workmanship. If you have technical issue after the first 15 days, please contact the manufacturer's service center nearest to you. We will provide manufacturer's contact details upon e-mail request. Please be aware that unless otherwise stated all manufacturers require that the buyer will be responsible for ALL repair-replacement shipping charges.
All questions related to installation, configuration, setup and operation of a product should be addressed to the manufacturer's technical support for best service.
Special Evaluation: Special evaluations with granted returns are subject to our Return Policy (clause 9): Re-stocking fees applied, S&H are not refundable. Time extended evaluations require special written authorization before product pickup or shipping.
Sales Taxes: The prevailing sales tax applies when shipping to California
Price Quotes: All price quotes are valid for 10 days unless otherwise stated.
Overseas Customs Duty, Brokerage & Other Taxes or Charges: It's buyer's responsibility to be aware of all import laws, and pay customs duty, customs brokerage and other tax or charges applicable in the country of destination. Check before you place an order.
Buyer agree, unless otherwise agreed in writing, to pay USA custom duty, custom brokerage and other tax or charges for authorized returns.
Disclaimer About Content & Liability: Firebird-Systems.com and its publishers will not be responsible for any inaccuracies, typographical errors or omissions found on this web site. We reserve the right to make product information and pricing changes without notice. Specifications, features and promotions about product found on this web site are obtained from the manufacturer and may be changed by the manufacturer without our knowledge at any time. Compliance with consumer eligibility rules required by the manufacturer to qualify for factory rebates or other similar promotional programs shall not be the responsibility of Firebird-Systems.com and and its publishers. Any consumer complaint or special compensation requests resulting from such promotional programs is between the purchaser and the manufacturer and shall not involve Firebird-Systems.com and its publishers. Firebird-Sysrems.com and its publishers assume no liability for the use of any information posted or for the use of any product described on this web site. For improvement purposes, the design and specifications of this unit are subject to change without prior notice. Pictures are for reference only. Products may differ slightly from images shown. Firebird-Systems.com and its publishers reserve the right to refuse its services or sales without any prior or post explanation.
Technical Standards & Laws All written or verbal information given by this web-site is for general orientation only. It is buyer's responsibility to ensure product compatibility with technical and operating standards, form of use (application), laws and regulations, in effect at the location and/or in the country in which the product is meant to be used. Firebird-Systems.com and its publishers will not held liable for this information. This information can be, but not limited to, in the form of product specification page, product application or instructions, banners, ads, paper letters, any electronic correspondence such as e-mail or news groups or fax, telephone conversation or pre-recorded messages and/or audio/video presentations on any media.
Third Party Carrier Liability: Firebird-Systems.com is using third party carrier (such as UPS, FedEx, United States Postal Service or others) to ship products to its customers and has no control of the carrier's performance and environment of operation. Firebird-Systems.com and its publishers assume no liability in the event of arrival delay, shipping to wrong addresses or loss of product.
Disputes, Jurisdiction & Litigation: By submitting an online order buyer agrees that this store policy constitute the sale contract governing the order. Van Nuys, and Los Angeles County, California will be the exclusive place of jurisdiction for any disputes that arise from the order or this website.
In the event of unjustified dispute, including credit card disputes, buyer is undertaking to reimburse all expenses incurred by his/her dispute. Buyer agrees that the reimbursement will be charged to his/her credit card.
Firebird-Systems.com and its publishers, employees, managers and owners are not responsible for any verbally discussed special term, condition, purchase benefit, discount, cost evaluation, quote, or policy allegedly agreed, implied or promised. All agreements must be done in writing only.
Buyer is undertaking to reimburse all attorney's fees and related costs incurred by a law suit prevailed by Firebird-Systems.com, and/or its publishers, and/or employees, and/or managers, and/or owner/s.
Resellers & Installers: Commercial resellers and installers require our authorization to resell the products posted on this web site. Please contact our Customer Service to apply for the authorization.
Decline of Sale or Service: We reserve the right to refuse any service or transaction.
Logos & Trade Marks: Manufacturers' logos or trademarks are copyrighted by their respective owners.
Copyright © 1995 - Firebird Systems Inc.
West Hills, CA, All Rights Reserved